Frequently Asked Questions
Find quick answers to common questions about our products, orders, and services
Orders & Delivery
How do I place an order?
You can place orders through our website by browsing products, adding them to cart, and completing checkout. We also accept orders via phone at +91 9052782715 or +91 9346050216 or WhatsApp.
What is the minimum order amount?
For retail customers, there is no minimum order amount. For wholesale customers, the minimum order value is ₹5,000.
How long does delivery take?
We offer same-day delivery for orders placed before 2 PM within city limits. For other areas, delivery typically takes 2-3 days.
Do you deliver outside Andhra Pradesh?
Yes, we deliver across India. Delivery charges may vary based on location and order value.
Is there a delivery charge?
Delivery is free for orders above ₹500 within city limits. For orders below ₹500, a nominal delivery charge of ₹50 applies.
Products & Quality
Are your products organic?
We have a dedicated organic product line. All organic products are clearly marked and certified. Our traditional products use premium quality ingredients sourced from trusted suppliers.
How do you ensure product quality?
All our products undergo rigorous quality checks. We follow traditional preparation methods and maintain strict hygiene standards throughout the manufacturing process.
What is the shelf life of your products?
Shelf life varies by product type: Spice powders (12-18 months), Pickles (12 months), Ready-to-eat items (6-12 months). All products have clear expiry dates on packaging.
Do you offer custom spice blends?
Yes, we offer custom spice blending services for bulk orders. Contact us with your requirements for a personalized quote.
Payments & Pricing
What payment methods do you accept?
We accept all major payment methods including Credit/Debit cards, UPI, Net Banking, and Cash on Delivery (where available).
Do you offer wholesale prices?
Yes, we have special wholesale pricing for bulk orders and business customers. Visit our wholesale section or contact us for pricing details.
Can I get a refund?
Yes, we offer refunds for damaged or unsatisfactory products within 7 days of delivery. Please refer to our refund policy for detailed terms.
Do you provide GST invoices?
Yes, all orders include proper GST invoices. For wholesale customers, we provide detailed tax invoices for business accounting.
Account & Support
Do I need to create an account to order?
While you can browse products without an account, creating one helps track orders, save addresses, and get personalized recommendations.
How can I track my order?
Use our order tracking feature by entering your order number. You will also receive SMS and email updates about your order status.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placing. After processing begins, modifications may not be possible.
How do I contact customer support?
You can reach us via phone (+91 9052782715, +91 9346050216), email (info@alanaatifoods.com), or through our contact form. We respond within 24 hours.
Still Have Questions?
Can't find what you're looking for? Our customer support team is here to help you.