Shipping Policy

Shipping Coverage

AlanaatiFoods ships authentic Andhra Pradesh food products across India. We are committed to delivering fresh, high-quality products to your doorstep with care and efficiency.

Delivery Areas

We currently deliver to:

• Andhra Pradesh & Telangana: All districts and major towns
• South India: Karnataka, Tamil Nadu, Kerala
• North India: Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune
• Other States: Most major cities and towns with reliable courier services
• Rural Areas: Where courier partners provide service

Shipping Methods & Timeframes

Shipping Charges

Retail Customers

Wholesale Customers

Order Processing

Processing Time

• Standard Orders: 1-2 business days for order processing and packaging
• Wholesale Orders: 2-3 business days for large volume preparation
• Custom Packaging: 3-5 business days for special packaging requirements
• Out-of-Stock Items: Additional 2-4 days if restocking is required

Order Cut-off Times

Orders placed before the daily cut-off time will be processed the same day:

• Monday to Friday: Orders placed before 2:00 PM IST
• Saturday: Orders placed before 12:00 PM IST
• Sunday: Orders will be processed on Monday
• Public Holidays: Orders processed on next working day

Packaging & Handling

We take special care in packaging to ensure products reach you in perfect condition:

• Food-Grade Packaging: All products are packed in food-safe materials
• Moisture Protection: Special sealing to maintain freshness
• Fragile Items: Extra cushioning for glass jars and delicate products
• Temperature Sensitive: Insulated packaging for items requiring cool transport
• Labeling: Clear product labels with expiry dates and storage instructions

Tracking Your Order

Stay updated on your order status:

• Order Confirmation: Email and SMS confirmation upon order placement
• Tracking Number: Provided once order is shipped
• Real-time Updates: SMS and email notifications at key delivery milestones
• Delivery Confirmation: Notification when order is delivered
• Account Dashboard: Track all orders through your account

Delivery Guidelines

Delivery Requirements

• Address Accuracy: Please provide complete and accurate delivery address
• Contact Availability: Ensure phone number is reachable during delivery hours
• Identification: Valid ID may be required for high-value orders
• Signature: Adult signature required for delivery confirmation

Delivery Attempts

• Up to 3 delivery attempts will be made
• Customer will be notified before each attempt
• After failed attempts, package will be returned to origin
• Return shipping charges may apply for re-delivery

Special Circumstances

Weather-Related Delays

During extreme weather conditions (monsoons, cyclones, etc.), deliveries may be delayed for safety reasons. We will notify customers of any weather-related delays.

Festival Seasons

During peak festival seasons (Diwali, Dussehra, etc.), delivery times may be extended by 1-2 days due to increased order volume. We recommend placing orders early during these periods.

Force Majeure

AlanaatiFoods will not be liable for delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or government restrictions.

International Shipping

Currently, we only ship within India. International shipping options are under development. Please contact us if you're interested in our products for international delivery.

Damaged or Lost Packages

Damaged Packages

• Inspect packages upon delivery
• Report damage immediately to delivery partner
• Contact our customer service within 24 hours
• Provide photos of damaged packaging/products
• We will arrange immediate replacement or refund

Lost Packages

If your package is marked as delivered but you haven't received it, please contact us immediately. We will investigate with our shipping partner and resolve the issue within 48 hours.

Contact Information

For shipping-related queries, contact us:

Policy Updates

This shipping policy may be updated from time to time to reflect changes in our services or shipping partners. Updated policies will be posted on our website with the revision date.