Refund Policy

Our Commitment

At AlanaatiFoods, customer satisfaction is our top priority. We stand behind the quality of our authentic Andhra Pradesh food products and offer a fair and transparent refund policy to ensure you have a positive experience with every purchase.

Refund Eligibility

Eligible for Full Refund

• Quality Issues: Products that are stale, spoiled, or not meeting quality standards
• Wrong Product: When you receive a different product than ordered
• Damaged Products: Items damaged during shipping (with packaging evidence)
• Missing Items: When part of your order is missing from the shipment
• Expired Products: Items received past their expiration date
• Unsealed/Tampered Packaging: Products with compromised packaging integrity

Eligible for Partial Refund

• Quantity Discrepancy: When you receive less quantity than ordered
• Packaging Issues: Minor packaging problems that don't affect product quality
• Late Delivery: Significant delays beyond our committed timeframe (case-by-case basis)

Not Eligible for Refund

• Opened Perishables: Food products that have been opened and consumed (for hygiene reasons)
• Personal Preference: Disliking taste, spice level, or texture (not quality issues)
• Customer Error: Wrong address provided by customer causing delivery failure
• Beyond Time Limit: Claims made after the specified return window
• Custom/Bulk Orders: Special orders made to customer specifications

Refund Timeline

Refund Process

Step-by-Step Process

Refund Methods

Special Refund Scenarios

Wholesale Orders

• Quality Issues: Full refund or replacement for entire affected batch
• Partial Shipments: Pro-rated refund for missing items
• Bulk Returns: Special return arrangements for large quantities
• Credit Terms: Account credit option for established wholesale customers

Subscription Orders

• Cancellation: Pro-rated refund for unused portion
• Pause Option: Temporary suspension without penalty
• Modification: Change frequency or products with billing adjustment

Festival/Special Orders

• Pre-orders: Full refund if cancelled before preparation
• Custom Packaging: Refund minus custom packaging costs
• Time-sensitive Orders: Priority processing for refunds

Return Process

What to Return

• Original Packaging: Items must be in original, unopened packaging
• Labels Intact: All product labels and seals should be undamaged
• Accessories: Include all accessories, inserts, or bonus items
• Invoice: Original invoice or order confirmation

Return Shipping

• Company Error: We arrange and pay for return shipping
• Quality Issues: Free return pickup from your location
• Customer Preference: Return shipping costs may be deducted from refund
• Secure Packaging: Ensure items are well-packaged to prevent damage

Refund Alternatives

Instead of Refund, We Offer:

• Product Replacement: Same product with fresh batch
• Store Credit: Credit for future purchases with extended validity
• Product Exchange: Different product of equal or lesser value
• Discount Coupon: Compensation via discount on next order
• Loyalty Points: Bonus points for your loyalty account

Customer Support

Required Information for Refund Request

• Order number and invoice details
• Product name and quantity affected
• Detailed description of the issue
• Photos of the product/packaging (for quality issues)
• Preferred refund method
• Contact information for follow-up

Quality Guarantee

We guarantee the quality and freshness of all our products. Our commitment includes:

• Quality Testing: All products undergo quality checks before dispatch
• Freshness Guarantee: Products shipped within optimal freshness period
• Hygiene Standards: FSSAI compliant preparation and packaging
• Authenticity Promise: 100% authentic traditional recipes and ingredients

Dispute Resolution

If you're not satisfied with our refund resolution:

• Escalation: Request to speak with our customer service manager
• Review Process: Internal review by our quality team
• Final Resolution: Decision by senior management within 48 hours
• Feedback: We use disputes to improve our products and services

Policy Updates

This refund policy may be updated periodically to reflect changes in our business practices or regulatory requirements. All changes will be communicated to customers and posted on our website.