Privacy Policy

Introduction

At AlanaatiFoods, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Order history and preferences
• Customer service communications

Usage Information

We automatically collect certain information about your use of our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Search queries and product interactions

How We Use Your Information

We use the collected information for various purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Personalizing your shopping experience
• Sending marketing communications (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you
• Payment Processing: Payment information is shared with secure payment processors to complete transactions
• Shipping Partners: Order and shipping information is shared with delivery partners to fulfill orders
• Legal Requirements: We may disclose information when required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure socket layer (SSL) technology, and regular security assessments.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionality.

Your Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Opt-out: Unsubscribe from marketing communications

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies, please do not use our website.